AVIVA POOLS™ PRIVACY POLICY

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GENERAL POLICY

We respect your privacy and are committed to protecting it. This Privacy Policy explains our policies and practices regarding how we collect, use, and safeguard customer information that we collect or that you provide through this website or by other means.   This Privacy Policy also includes information about how you can contact us if you have any questions or concerns, or to update the Personal Information (as defined below) and other information we have on file about you.  It is our intention through this policy to provide you with a level of comfort and confidence and we sincerely hope to develop  a trusting and long-lasting relationship with you. By using this site and/or by otherwise providing Personal Information and other information to Aviva Pools and/or its representatives for disclosure to Aviva Pools, you agree to the terms of this Privacy Policy.

INFORMATION ABOUT OUR ORGANIZATION AND WEBSITE

  This Privacy Policy applies to www.AVIVAPOOLS.COM, www.AVIVAPOOLSinfo.com and various other similar and/or related sites that are owned and maintained by Aviva Pools, Inc. (Aviva Pools) and/or its affiliates, subsidiaries or related entities.


The business purpose of this website is to provide visitors with: (1) knowledge of the features and benefits of the complete line of swimming pools, spas, water features and equipment; (2) purchasing-related information such as available incentives, services, product inventory and contact details of any person, sole proprietor, partnership, business, dealer and/or dealership that sells AVIVA POOLS™ products; (3) the ability to save and share certain content that is of interest to you such as your favorite swimming pools, technologies, and photos and videos; (4) the opportunity to comment on various posts and blogs; and (5) the opportunity to share your story regarding an AVIVA POOLS™ product.


On certain portions of this website, you may have the opportunity to request information or a contact from your local dealer through various shopping tools or otherwise.  When you provide your Personal Information in those instances, it is collected by Aviva Pools.  If you choose to provide your Personal Information to Aviva Pools, please note that it will be subject to this Privacy Policy.

PERSONAL INFORMATION WE COLLECT FROM YOU

When you visit www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and/or various other similar or related sites, we will not collect any Personal Information about you unless you provide it to us voluntarily on an "opt-in" basis. Personal Information includes information that is particular to you such as name, street address, telephone number, e-mail address and credit card number if you make a purchase. If you opt not to provide us with Personal Information, you can still access our website; however, you may be unable to participate in certain promotions, create login credentials in order to use certain functionalities on the site, or receive product information.  By opting to provide us your Personal Information, you consent to our use and disclosure of your Personal Information as described in this policy.  You can withdraw your consent at any time after you have given it to us, provided there are no legal requirements that prevent this. If you withdraw your consent, we may not be able to provide you with certain products or services.  As used in this policy, "Personal Information" means information that can be associated with an individual and can be used to identify that individual, and includes information that is defined as protected Personal Information by law or that is otherwise unique to you, such as name, street address, telephone number, email address and credit card number. 


Certain pages of this website may allow you to create login credentials by typing in your user name/ID and password and other information. If you choose to create login credentials, we will store these login credentials.


Our primary goal in collecting Personal Information from you when you visit www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and/or various other similar or related sites is to provide you the functionality and services that you need to have a meaningful and customized experience while using the site features. We need to collect Personal Information to fulfill a site user request such as mailing a brochure, lead generation, sending marketing or promotional materials including e-mails or other information, and fulfilling purchases.


You may be able to post things, such as reviews or stories, to this site. In doing so, you grant us permission to also post your name along with your review or story.  Please keep in mind that if you disclose Personal Information or other sensitive data through a chat room, message board, or other public online forums or social media, this information may be collected and used by others.


This site may use session and persistent “cookies” to collect Personal Information.

HOW WE USE THE PERSONAL INFORMATION WE COLLECT

Personal Information collected on www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com  and/or various other similar or related sites and Personal Information otherwise provided by you may be used to:

  • Fulfill a site user request (e.g., brochure fulfillment, lead generation, send marketing or promotional materials including e-mails or other information, save or share content)
  • Fulfill and deliver an order for goods or services
  • Respond to your comments or requests for information
  • Meet a request for or to develop new products or services
  • Make the user experience more efficient or customer friendly
  • Contact you, if necessary, in the course of processing or shipping an order for products or services
  • Generate site analytics that improve our site layout, content, product offerings and services
  • Compile user data (which may include Personal Information) that is stored in our corporate database and may be used for marketing and other purposes
  • Match Personal Information collected here with data about you that we collect through other sources
  • Comply with legal requirements
  • Collect monies owing to us or permit us to pursue available remedies or limit damages

OTHER INFORMATION WE COLLECT FROM SITE VISITORS

During a normal visit to our site, no Personal Information about you is collected. All information on our site is free to browse at your leisure without the need for you to provide us with any Personal Information. www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites collect other, non-Personal Information from site visitors. This means that we do not track these items on an individual basis that identifies the site visitor, but rather gather and collect this information on an aggregate or anonymized basis that includes all site visitors. Non-Personal Information may include information such as tracking the site pages that are visited, the amount of time spent on our site, clicks, page views, events (e.g., which shopping tools you interacted with), IP addresses, and zip codes.


If you visit a related mobile site or are directed to this site via a QR Code that you scanned, we collect additional non-Personal Information that may include the type/model of the mobile device viewing the site and the mobile device’s service provider.  Our primary goal in collecting aggregate information from you is to be able to perform site metrics that allow us to improve the functionality of the website. We need to collect aggregate information in order to track page visits and peak site usage time, and to perform site click through analysis and site layout re-design.


We may use session and persistent “cookies,” session logs, spot light ads/web beacons/GIF/pixel tags, banner ads or links, and third-party click tracking analytics tools (such as DART, Omniture tags, DoubleClick, Efficient Frontier, Flurry, and Google Analytics) to collect aggregate or other non-Personal Information about site visitors. An explanation for each of these items and how they work is included in the Methods to Collect Information section below. 

HOW WE USE THE AGGREGATE OR NON-PERSONAL INFORMATION WE COLLECT

Non-Personal Information collected on www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites may be used to:

  • Compile aggregate and statistical data to help in  website design and to identify popular features
  • Measure site activity to allow us to update our site to better meet user wants and needs
  • Make the user experience more efficient or customer friendly

  

www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites utilize non-Personal Information for the purpose of performing analytics on the user's experience while visiting this site. 


This analysis:

  

  • Is performed on an aggregate level and does not  identify you or your information personally
  • May involve the use of a third-party vendor acting on behalf of www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com  and various other similar and/or related sites
  • Is performed in order to improve our website and the user experience
  • May include the use of session and/or persistent cookies to track user movement across this and other AVIVA POOLS™ websites or to track other events within or across this and other AVIVA POOLS™ websites
  • Any information that is provided to a third-party vendor is to be used only for the purpose of performing the analytics and compiling reports of the data. The third-party vendor is restricted from using this data in any other way other than to provide these services to Aviva Pools and they may not share or resell this data

AVIVA POOLS™ PRIVACY POLICY (CONTINUED)

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METHODS TO COLLECT INFORMATION AND INTEREST-BASED/ONLINE BEHAVIORAL ADVERTISING

A “cookie” is a small text file that helps us in many ways to make your visit to our website more enjoyable and meaningful to you. For example, cookies avoid you having to log in every time you come back to one of our websites. They also allow us to tailor a website or advertisement to better match your interests and preferences. There are a couple different types of cookies.


A “session” cookie is stored only in your computer’s working memory (RAM) and only lasts for your browsing session. When you close all your browser’s windows, or when you shut down your computer, the session cookie disappears forever.


A “persistent” cookie is stored on your computer’s hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Persistent cookies stay on your computer until either a) they expire, b) they are overwritten with newer cookies, or c) you manually remove them. Most browsers can be configured not to accept cookies, however, this may prevent you from having access to some site functions or features.


Your browser may be set to allow you to be notified when a cookie is to be placed on your browser, decline the cookie or delete cookies that have been placed on your browser. For general information regarding opt-out, you can visit the Networking Advertising Initiative (NAI) at http://www.networkadvertising.org/. You can also find specific information regarding opting out of interest-based advertising that uses web browser and cookie information at this specific NAI webpage: http://www.networkadvertising.org/choices/. You may also check your web browser’s instructions.  Some functions of our website may not work or may work slowly if a cookie is refused.


We also use invisible pixels, sometimes called web beacons, on our web site to count how many people visit certain web pages. Information collected from invisible pixels is used and reported in the aggregate without the use of a your Personal Information. This information may be used to improve marketing programs and content and to target our Internet advertisements on our site and other websites.      


This site may use a third party to deliver site functionality such as fulfilling your request to purchase items from our online store. In performing this function the third party may place a persistent cookie on your computer or have to gather Personal Information from you to facilitate the processing of your purchase.


This site may use a third-party click tracking analytics tool (such as DART, Omniture tags, DoubleClick and Google Analytics) to capture click through statistics.


www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites may use spotlight ads/web beacons/GIF/pixel tags which are site instrumentation tools that help us to determine, for instance, whether a page has been viewed or not and, if so, how many times. Emails or electronic newsletters we send may use tools (e.g., pixel tags or web beacons) to gather email metrics and information to improve the reader’s experience such as how many of the emails are opened, if they were printed or forwarded, the type of device (e.g., mobile or PC) from which they were opened, and the city, state, and county associated with the applicable IP address. In general, any electronic image viewed as part of a webpage, including an ad banner, can act as a web beacon.


When you visit our website the server housing the pages automatically generates a “session log.” We use session logs to help us determine how people travel through our site. In this way, we can structure our pages so that the information most frequently visited is easier to find. By tracking page visits, we can also determine if the information we’re providing is being used. The only data gathered is the Internet Protocol (IP) address from which you came (which contains no Personal Information), the web site that referred you, the pages you visited and the date and time of those visits.


If you visit this site with an open ID, you may integrate with third-party social media sites, and www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites may track on an aggregate level the number of visits to this site with an open ID, the number of items “liked” on this site, or items on this site that you choose to share with a third-party social media site.


Users may be directed to www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites via banner ads, site links or QR Codes. Ads, site links or QR Codes may use tools such as cookies or web beacons to deliver metrics on the effectiveness of the ads or links. They do not collect Personal Information from the user.

SHARING YOUR INFORMATION

We may use and disclose various types of Personal Information that you provide to us as necessary and appropriate for the purposes outlined herein. Our disclosure of your Personal Information may occur as part of our fulfilling our obligations and/or conducting business in the ordinary course.  This includes, without limitation, the following disclosures:

  • to third parties that provide products or services to us, including  without limitation to lawyers, accountants, bankers and insurers, but only to the extent necessary to allow them to provide such products or services
  • to government agencies or regulatory bodies having jurisdiction to the extent they can oblige us to do so
  • to credit grantors and reporting agencies
  • to persons who, in our reasonable judgment, are seeking information as your agent
  • to a third party in the event of a merger or change of our ownership


Under no circumstances do we sell member lists or other Personal Information to third parties. 


Personal Information that you provide to us in the course of requesting a product or service through this website may be gathered and stored in one or more of our corporate databases and be used for purposes of contacting you for things like promotional offers, marketing programs, or other communications from this website or other Aviva Pools programs and services.   We may share Personal Information that we collect about you with our affiliates and subsidiaries if we have your permission to do so. By opting to provide us your Personal Information, you grant such permissions and consent to Aviva Pools’ sharing your Personal Information with third parties and grant such third parties permission to contact you about their products. 


Personal Information that you provide to www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites may be shared with persons, sole proprietors, partnerships, businesses, dealers and/or dealerships that sell AVIVA POOLS™ products.  This is necessary to honor your request for a price quote or to provide information for purposes of contacting you in their regular course of business. The person, sole proprietor, partnership, business, dealer and/or dealership that sells AVIVA POOLS™ products is not restricted by Aviva Pools in their use of your data.


www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites may share your information with subcontractors. Site metrics for www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites may be shared with other Aviva Pools websites or subsidiaries or affiliates. The information shared will be aggregate data and will not include any of your Personal Information.


www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites will disclose your Personal Information, without notice, only as explained above or if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Aviva Pools or the site; (b) protect and defend the rights or property of Aviva Pools and this site; or (c) act under exigent circumstances to protect the personal safety of an individual or the public.

CONSENT TO PROCESSING

By visiting this site and by providing your Personal Information to us on this site or otherwise, you understand and consent to the collection, use, processing, transfer, and disclosure of your Personal Information and non-Personal Information globally (including without limitation to the United States, Canada, Australia, Europe and Asia) in accordance with this Privacy Policy. Therefore, you consent to the transfer of such information across country borders and to the use, processing and disclosure of such information in global locations. Your consent shall be deemed to include your consent to transfer of the Personal Information or non-Personal Information to locations that may have different levels of privacy protection than in your own country. You further consent to receive electronic communications from Aviva Pools and its affiliates and subsidiaries, including without limitation updates, insights and information on Aviva Pools’ business, products and services.

LINKS TO OTHER SITES

www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites provides links to other websites. We encourage you to review the privacy policy of all sites that you visit, including those whose links are provided so that you can understand how those sites collect, use and share your information. www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites are not responsible for the privacy policy, content or data handling practices on other websites.


Parts of this site may provide dealer locator services which are provided by a third-party vendor. In order to provide you with the closest dealers, we may need to collect your IP address to determine your general location, or we may ask you to provide location information such as zip code or City and State. In instances where we use a third-party vendor to provide dealer locator services, we will provide them a zip code. We encourage you to review the terms of service and the privacy policies of these mapping service providers. For pages that use Bing, you agree to be bound by the Microsoft Service Agreement and Microsoft Online Privacy Statement.

AVIVA POOLS™ PRIVACY POLICY (CONTINUED)

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CHILDREN’S PRIVACY

www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and various other similar and/or related sites do not knowingly intend to collect Personal Information from children under 13 years of age.  If that policy changes, we will obtain consent from a parent or guardian before we knowingly collect data from anyone under the age of 13. 

CONTACTING US

If you have any questions, comments or concerns about this online privacy policy for www.AVIVAPOOLS.com, www.AVIVAPOOLSinfo.com and/or various other similar or related sites' privacy practices, or have any questions regarding the contents of this website please contact us at:


                                       NORTH AMERICA: 

                                      Telephone:  (865) 281-1604

                                       CustomerCare@AVIVAPOOLS.com

CHANGES TO THIS POLICY

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes and, if the changes are significant or reduce your rights in any material manner, we will provide a more prominent notice. We will also keep prior versions of this Privacy Policy in an archive for your review. 

OUR COMMITMENT TO SECURITY

 We have put in place appropriate administrative, technical, and physical safeguards to help prevent unauthorized access, maintain data security and correctly use the information we collect. No system can be completely secure, however, and we do not guarantee that unauthorized disclosures and access will not happen. 

ACCESS, ACCURACY AND RETENTION OF YOUR INFORMATION

We aim to maintain the accuracy of your contact information and Personal Information. We rely on individuals to disclose all material information and to inform us of any relevant changes. If you have any reason to believe your Personal Information in our control is inaccurate or you need to update or correct this information, please inform us by submitting a request via mail to: 


                                     Aviva Pools Privacy Officer

                                     2901 Leisure Island Way

                                     Knoxville, TN 37914

 

Upon request, we will provide you with access to your Personal Information that we currently have on file for you and the ability to correct, amend, or delete that information where it is inaccurate. We will make reasonable efforts to provide the requested information and/or incorporate the requested changes as soon as possible. 


Before we provide access to any data, including Personal Information, or make any changes to it we will ask you to verify your identity or provide other details before we are able to provide you with any information, correct any inaccuracies, or delete any information. We may keep a copy of information for our records. Your right to review, update, correct, and delete your Personal Information may be limited, subject to the law of your jurisdiction of residence: (i) if your requests are abusive or unreasonably excessive, (ii) where the rights or safety of another person or persons would be encroached upon, or (iii) if the information or material you request relates to existing or anticipated legal proceedings between you and us, or providing access to you would prejudice negotiations between us or an investigation of possible unlawful activity. Your right to review, update, correct and delete your information is also subject to our records retention policies and applicable law, including any statutory retention requirements. Your Personal Information shall only be retained by us for so long as is necessary for the fulfillment of the identified purposes. Some Personal Information may be kept indefinitely.

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CONCLUSION

We are committed to privacy and are involved in initiatives to promote privacy and protect Personal Information. Our privacy practices will evolve to meet new requirements, standards, technologies, and customer preferences. We welcome your opinions and insights on this evolution.


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Effective: March 2019